America's Service Meltdown: Restoring Service Excellence in the Age of the Customer | Pupo, Raul

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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer

What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, b

Business

801152

031338603X

64 USD

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Business

Pupo, Raul

America's Service Meltdown

ABC-CLIO

eBook

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